Have used the autocentre twice now. On one occasion when other mechanics were stumped (generic accessory belt jumping), but Pembury worked through it and solved it. More recently with a choked DPF when other garages were less than sure they would solve it. Dom and the team were courteous, reassuring, got to it, and handed back a revived car. What was better - they advised me to avoid splashing the cash on a new part until they checked if they could regenerate the current DPF - and they did. Probably saved me nearly a thousand. Nice to see here are still repair garages about.
Great staff and best service ever received. Saved our holiday, cannot thank you enough.
I was wrongly advised that Pembury Auto Centre were Saab experts and would surely be able to sort out the starting issues I had with my Saab 93 TiD. They certainly talked the talk, confidently informing me exactly what was wrong and what needed to be done to fix the problem. Their quote was just under 700, which seemed a bit steep, however, I was assured that this would resolve my starting issues, so therefore I agreed to get the work done. Unfortunately, within a few days the starting issues returned, only this time it was much worse. After 2 weeks the car would not start at all and so I called Pembury Auto Centre to see what could be done. To my surprise, for a company who have such good customer reviews, their attitude was very disappointing. Rather than show any concern that the work they had carried out had not resolved the problem, infact, made it worse, they said that they had successfully completed the work specified and if I had other starting issues, they could take another look for an additional charge. After paying out hundreds of pounds, this is not what I wanted to hear. As far as I am concerned, they took my car in with starting issues which they were not able to resolve, but rather than try to correct matters, their attitude was arrogant and uncaring.
Just wanted to say a huge thank you to the guys at Pembury motors who got my corsa moving again it was a difficult problem and you went above and beyond to rectify it and didn't rip me off in the process, as some garages might have. Would definitely recommend this garage.
Steve and his team are always professional, friendly and very easy and reassuring to deal with. Prices are always fair. Extremely accommodating and go the extra mile to please. Prefer using these guys over any main dealer anytime.
Pembury Auto Centre RAC is a UK Car Dealer based in Pembury, South East England. Pembury Auto Centre RAC is located at Woodsgate Corner, High St, Pembury, Tunbridge Wells TN2 4NG, UK.
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