Was disappointed with our lunch on Tuesday 22/1. Ordered chicken fajitas but they had no chicken fillets so was offered southern fried chicken instead. When it arrived it was one small piece of chicken on a bed of chopped onions and 2 massive fajitas. I pointed out that it looked nothing like the picture on the menu and waitress returned after about 5 mins with 2 lettuce leaves and a few cooked red peppers & onions. Altogether barely enough to fill 1 wrap let alone 2. Definitely overpriced at 8.49, better food at Wetherspoons.
Food was terrible staff are good. Been three times and ordered different things each time... the food is disgusting. The last time I went was in a group of 20+, and more than half of us were sick for days after despite eating different things from eachother. Not going back as I gave it three tries.
Food was great but service was poor. Had a main and pudding. Hunters chicken was amazing definitely worth having. Probably better to go for the XL as you get a bit extra. Pudding was pretty good. Very rich though.Not sure if there was staffing issues or we were just forgotten about, I assume the former. Mains took around 45 minutes to get to the table, the puddings an extra hour and only after I asked where it was. Wasn't even packed only around half the tables were occupied. Good prices, and lots of parking, would easily be improved with better service.
We went for an evening meal there last night. I booked a table for 6 @ 18:00. No table had been reserved. We were offered a window table which was freezing. (They had a small fan heater pointed at another table but not ours) there was one waiter serving food and drinks and generally running the place. He was very nice but they were very understaffed. The food was just plain horrible, in fact we all got up and went to McDonalds after for a proper dinner. The food now comes on skillets which are obviously very hot, so by the time Id got my rare steak served it was very well done due to its continued cooking in the skillet. We had to wait for my boys burgers as there was a mistake with the burgers, we had finished/given up on our meals by the time they came. My other son had ordered ribs but they had forgotten them somewhere so when I asked about them they came out cold! The burgers were underdone the peas were grey/green boiled to death and the chips limp. We didnt stay for desert.
Good meal. The challenges were great and the quality of the food was good. Seemed a bit understaffed but the staff that were there were good and very friendly. Particularly liked the 24oz steak challenge! Unfortunately they ran out of tshirts though so we didn't get a t-shirt for finishing the challenge. Get more staff so the service is faster and you'd be 5/5!
Hop House is a UK Bar based in Pembury, South East England. Hop House is located at 3 Knights Cl, Pembury, Royal Tunbridge Wells, Tunbridge Wells TN2 3UW, UK.
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